Refund Policy

BIKE TORQUE PRO Refund Policy

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At BIKE TORQUE PRO, we take pride in providing high-quality products and services for motorcycle enthusiasts. If you are not completely satisfied with your purchase, we are here to help.  

 

Refund Eligibility

You may request a refund if:  

- The item is defective, damaged, or incorrect upon arrival.  
- The item is unused, in its original condition, and returned within 30 days of purchase.  
- The service provided does not meet the agreed-upon terms.  

 

Non-Refundable Items

- Items that have been used, damaged due to misuse or altered after delivery.  
- Digital products, downloadable content or customised items.  
- Gift cards or promotional items.  

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Refund Process

1. Contact Us – Email us at [your email] with your order details and reason for the refund request.  

2. Return the Item – If applicable, we will provide instructions on how to return the item.  

3. Refund Approval– Once we receive and inspect the item, we will process your refund.  

4. Processing Time – Refunds are typically issued within 7-10 business days via the original payment method.  

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Late or Missing Refunds

If you haven’t received your refund, please check with your bank or payment provider. If you still need assistance, contact us at [your email].  

 

Exchanges

If you receive a defective or incorrect item, we will exchange it at no additional cost. Contact us within 14 days of receiving your order.  

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Shipping Costs  

- Refunds do not cover return shipping costs unless the item is defective or incorrect.  
- If the return is due to a change of mind, the customer is responsible for shipping fees.  

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For any further questions or assistance, feel free to contact us at biketorquepro@gmail.com.